FAQS
Frequently Asked Questions
Brand & Bamboo Material
vivibamboo is a sustainable home brand focused on handcrafted bamboo products. We start with bamboo and will launch ceramic & silk items later to complete your home decor.
Yes. Bamboo grows fully in 3–5 years, no deforestation needed. It’s one of the most renewable materials on earth.
No. Bamboo is naturally insect-resistant, so we use no harmful chemicals or pesticides.
Yes. All our bamboo items are formaldehyde-free, non-toxic, safe for kids, pets, and daily home use.
Yes. Bamboo is 100% biodegradable and eco-friendly throughout its life cycle.
It has a unique natural texture, is durable, lightweight, healthy, and fully sustainable.
Yes. Every piece is handcrafted by skilled artisans. Small variations make each item one-of-a-kind.
General Product Questions
We currently offer:
• Bamboo Lighting
• Bamboo Jewelry
• Bamboo Bags
• Bamboo Storage
• Bamboo Home Decor
• Bamboo Accessories
• Custom engraved items & pet ID tags
Yes. Our products fit living room, bedroom, balcony, office, and gift-giving scenes.
Yes. Bamboo is strong, stable, and designed for daily long-term use.
Shipping & Orders
Yes, we mainly serve customers in the United States.
We offer free shipping within the US (conditions may apply).
Standard delivery in the US is 5–10 business days after fulfillment.
Regular orders ship within 1–3 business days.
Custom orders need 2–5 business days for production.
You can request changes within 24 hours of placing your order.
Custom orders cannot be cancelled once production starts.
Returns & Policy
We offer 30-day hassle-free returns for non-custom, unused, undamaged items.
Please contact our support team with your order number.
Final sale items are non-returnable & non-refundable.